Future Living Hertford is an award winning and registered charity (1155145), run by a small core team of employees and a larger team of volunteers.
Job brief
We are looking for a responsible and reliable Operations Manager to provide a growing domestic abuse and addiction charity with a range of operational services as listed below and to include administrative support in a well-organized and timely manner. The successful candidate would ensure compliance with charity regulations/law and the smooth running of a therapeutic service working with vulnerable adults and children.
Responsibilities
- Act as the point of contact between the charity and internal/external clients.
- Screen and direct phone calls.
- Handle requests and queries appropriately.
Requirements
- Proven work experience as an Operations Manager or similar role
- Knowledge of office management systems and procedures
- MS Office and English proficiency
- Outstanding organisational and time management skills
- Up-to-date with latest office gadgets and applications
- Ability to multitask and prioritize daily workload
- Excellent verbal and written communications skills
- Discretion and confidentiality
Duties
Operations Management
Building maintenance – includes:
- Contracts for telephones, mobiles, fire equipment maintenance, boiler servicing
- Fire marshal/First aid training
- Gas/electricity supply contracts
- Risk assessments for offices/gardens/car park,
- Repairs to building (fully repairing lease),
- Repair/replacement/supply of furnishings/IT equipment
Therapeutic programmes include:
The Monica Programme
Wise Guys Programme
Daring to Parent (D2P) Programme
Young Hearts Healthy Relationships Programme
The Base Children & Young Peoples Services
Sugar Foot Boxing Academy
Counselling
Family & Housing Law Clinics
Addiction Recovery Services
Art Therapy
Craft Groups
Education & Training
Duties:
- Be aware of and allocate spaces for each of the services listed above, booking rooms, ensuring risk assessment implemented, managed and documented, health & safety procedures, hygiene (including WC’s) and supplies for offices, programmes and facilities.
- Liaise with departmental heads to ensure staff correctly trained and available for service delivery.
Other Charity Services
- Media, marketing, and communications strategies in line with the business plan targets.
- Security – including access through two external entrances
- HR – Advertising, procedures, recruitment and induction
- Policy reviews and implementation
Person Specification
- Compassionate and empathetic, ability to react calmly in emergency situations.
- Ability to merge into a small core team.
- Show initiative and be proactive and flexible in a professional manner with attention to detail.
- Act with integrity and respect
The selected candidate would be expected to undertake a fully enhanced DBS check, and provide two work related and personal references.
Salary circa £28 – £34K full time (pro rata for 26 hours of this post)